Welcome to Sail Cozumel Now. By accessing this website and booking any experience through us, you agree to the following Terms & Conditions.

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1. Booking Requests

1.- All bookings are subject to availability.

Submitting a booking request through our website, WhatsApp, email, or any other communication channel does not guarantee a confirmed reservation.

Your reservation will only be confirmed once availability has been verified and full payment has been successfully received.

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2. Payments

2.- Payments are securely processed through PayPal.

Once your preferred tour and date have been confirmed, you will receive a secure PayPal payment request with the necessary instructions.

Reservations are confirmed only after payment has been received.

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3. Our Role

Sail Cozumel Now operates as an independent booking and reservation service.

We assist guests throughout the reservation process and help coordinate bookings with authorized local tour operators in Cozumel, Mexico.

All catamaran experiences are operated by licensed and experienced local providers.

The tour operator is solely responsible for:

• Vessel operation

• Crew and captain

• Safety procedures

• Navigation

• Onboard services

• Tour execution

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4. Tour Availability

All tours are subject to weather conditions, operational requirements, and availability.

We reserve the right to modify schedules or availability when necessary.

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5. Weather Conditions

Guest safety is our highest priority.

If weather conditions are considered unsafe for navigation, the tour operator may reschedule or cancel the tour.

Whenever possible, alternative dates or available options will be offered according to the operator's policies.

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6. Reservation Changes

Requests to change your reservation date or experience must be made as early as possible.

Changes are subject to availability and approval by the tour operator.
 

7. Cancellation Policy

Cancellation and refund policies are determined by the tour operator.

If you need to cancel your reservation, please contact us as soon as possible. We will communicate directly with the operator to review the available options based on their current cancellation policy.

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8. Guest Responsibilities

Guests are responsible for providing accurate booking information.

During the experience, all guests must follow the safety instructions provided by the captain and crew.

The tour operator reserves the right to deny boarding or discontinue participation if a guest's behavior compromises the safety or enjoyment of others.

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9. Prices

Prices displayed on this website are subject to change without prior notice.

The final price will always be confirmed before payment is requested.

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10. Liability

Sail Cozumel Now provides reservation assistance and customer support before your experience.

Operational decisions, schedules, itineraries, vessels, crew members, safety procedures, and onboard services remain under the responsibility of the tour operator.

Sail Cozumel Now shall not be held liable for:

• Weather-related cancellations

• Delays

• Force majeure events

• Personal injuries

• Lost or damaged personal belongings

• Changes made by the tour operator

• Any incidents occurring during the operation of the tour

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11. Website Information

We make every effort to ensure that the information published on this website is accurate and up to date.

However, prices, schedules, itineraries, inclusions, departure points, and tour details may change without prior notice.

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12. Intellectual Property

All content on this website, including text, photographs, graphics, logos, and design elements, is the property of Sail Cozumel Now or is used with permission.

No content may be copied, reproduced, distributed, or used without prior written authorization.

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13. Contact Us

If you have any questions regarding your reservation or these Terms & Conditions, please contact us.

📧 Email: (Add your email address)

💬 WhatsApp: +52 993 222 9872 / +52 993 517 6609